• Phone: 800-245-1540
  • info@thermalwindowsanddoors.com


Customer Service Representative

Location: Murrysville, PA
Date Posted: 01-22-2018
General Summary: Thermal Windows & Doors a replacement window and door manufacturer is seeking a Customer Service Representative for our Murrysville, PA facility.  This position would actively assist customers in finding resolution with service related problems and/or ordering parts for company products.  This position would also help current customer place orders.

Duties and Responsibilities:

  • Take customer calls to resolve service and warranty issues.
  • Review and place service and warranty orders and re-orders.
  • Work with service technicians and customers to schedule service calls etc.
  • Communicate with other departments regarding order status and/or resolve order problems.
  • Maintains and updates all paperwork required to service. 
  • Tracks all tech measures to confirm daily turn in. 
  • Performs other duties as assigned.

Educational Requirements:

High School Diploma 
Required Certification/Licensure:
None required

Experience Requirements:

2- 5 Years’ Experience with Product Ordering Experience.
2-4 Years Customer Service Experience.

Special Skills Required:
Strong communication and interpersonal skills. Good spreadsheet, database and word processing applications knowledge; strong written and verbal communication, interpersonal, time-management and organizations skills; client management and customer skills; advance knowledge or ability to learn company products and customer service strategies.  Aptitude to learn and become proficient with Thermal Windows & Doors products.
Physical Demands:
Must be able to move about the work site, turn on and operate a computer in the applicable environment; communicate efficiently and effectively on the telephone or in person, and complete required paperwork. 
Working Conditions:
Typical manufacturing plant, warehouse and external plant environments

Position Interacts With (indicate internal and external contacts):
Company and subsidiary company staff and management.
Thermal Windows & Doors offers competitive compensation packages.  Our full-time employees are eligible to participate in a comprehensive benefits program that includes two medical plan options with EAP and telemedicine, two dental plan options, a vision plan, medical and dependent care FSA/HSA accounts, life and disability options, a wellness program with a Health Reimbursement Account, and a 401(k) plan.
Thermal Windows & Doors provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
All offers of employment are contingent upon the candidate’s ability to provide valid documentation of legal authorization to work in the United States, pass a comprehensive background check, and pass a pre-employment drug screen.

Additional Notes: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflections of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).
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